BeyondTrust Remote Support
- Miguel Lauriano
- Aparna Rr
About the Device
 BeyondTrust Remote Support provides support for multiple platforms such as Windows, Mac, Linux, Android, iOS, Raspberry Pi, Chrome OS and Zebra(Scanners, Handheld Computers, RFID Readers, Interactive Kiosks, and Point-of-Sale Tablets). Access and control any remote computer or device, on or off the network, no VPN required. Support all of your systems over the web, even if they are behind firewalls you don’t control. Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing. This delivers support to end-users and their devices as if technicians were there in-person.
Device Information
 Entity | Particulars |
|---|---|
Vendor Name | BeyondTrust |
Product Name | Remote Support (formerly Bomgar)Â Â |
Type of Device | Hosted |
Collection Method
Log Type | Â Ingestion label | Preferred Logging Protocol - Format | Log collection method |
|---|---|---|---|
 BeyondTrust |  BOMGAR |  Syslog - KV | CyberHub |
Port Requirements
Source | Destination | Port |
|---|---|---|
 BeyondTrust Remote Support  | CyberHub | 514 (UDP) |
To facilitate secure communication and align with our best practice, we strongly encourage the use of Transport Layer Security (TLS) between your security devices and our Adaptive MxDR platform for event forwarding.
While we understand that TLS support may not be available on all devices, if your devices do support TLS communication, we recommend utilizing port 6514 for seamless integration.
In some cases, the upgraded version of the device might incorporate TLS support without prior notice. If you come across such a scenario or for further assistance in configuring TLS, we kindly ask you to reach out to your dedicated Adaptive MxDR Service Delivery Lead.
Device Configuration
To enable syslog messages from the BeyondTrust Appliance,
Log in to the appliance.
Navigate to appliance > Security > Appliance Administration and scroll down to the Syslog section.
Select Legacy BSD format in the Message Format and enter CyberHub IP address in the Remote Syslog Server.
Click Save
Integration Parameters
Parameters required from customer for Integration.
Property | Default Value | Description |
|---|---|---|
IP Address |  BeyondTrust Remote Support  interface IP address | Hostname or IP address of the device which forwards logs to the CyberHub |
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About Accenture:
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About Accenture Security
Accenture Security is a leading provider of end-to-end cybersecurity services, including advanced cyber defense, applied cybersecurity solutions and managed security operations. We bring security innovation, coupled with global scale and a worldwide delivery capability through our network of Advanced Technology and Intelligent Operations centers. Helped by our team of highly skilled professionals, we enable clients to innovate safely, build cyber resilience and grow with confidence. Follow us @AccentureSecure on Twitter or visit us at www.accenture.com/security.
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