BeyondTrust Remote Support

About the Device

 BeyondTrust Remote Support provides support for multiple platforms such as Windows, Mac, Linux, Android, iOS, Raspberry Pi, Chrome OS and Zebra(Scanners, Handheld Computers, RFID Readers, Interactive Kiosks, and Point-of-Sale Tablets). Access and control any remote computer or device, on or off the network, no VPN required. Support all of your systems over the web, even if they are behind firewalls you don’t control. Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing. This delivers support to end-users and their devices as if technicians were there in-person.

Device Information

 Entity

Particulars

 Entity

Particulars

Vendor Name

BeyondTrust

Product Name

Remote Support (formerly Bomgar)  

Type of Device

Hosted

Collection Method

Log Type

 Ingestion label

Preferred Logging Protocol - Format

Log collection method

Log Type

 Ingestion label

Preferred Logging Protocol - Format

Log collection method

 BeyondTrust

 BOMGAR

 Syslog - KV

CyberHub

Port Requirements

Source

Destination

Port

Source

Destination

Port

 BeyondTrust Remote Support  

CyberHub

514 (UDP)

To facilitate secure communication and align with our best practice, we strongly encourage the use of Transport Layer Security (TLS) between your security devices and our Adaptive MxDR platform for event forwarding.

While we understand that TLS support may not be available on all devices, if your devices do support TLS communication, we recommend utilizing port 6514 for seamless integration.

In some cases, the upgraded version of the device might incorporate TLS support without prior notice. If you come across such a scenario or for further assistance in configuring TLS, we kindly ask you to reach out to your dedicated Adaptive MxDR Service Delivery Lead.

Device Configuration

To enable syslog messages from the BeyondTrust Appliance,

  1. Log in to the appliance.

  2. Navigate to appliance > Security > Appliance Administration and scroll down to the Syslog section.

  3. Select Legacy BSD format in the Message Format and enter CyberHub IP address in the Remote Syslog Server.

Screenshot 2023-02-27 103048-20240618-103612.png
  1. Click Save

Integration Parameters

Parameters required from customer for Integration.

Property

Default Value

Description

Property

Default Value

Description

IP Address

 BeyondTrust Remote Support   interface IP address

Hostname or IP address of the device which forwards logs to the CyberHub

 

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About Accenture Security
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