About the Device
BeyondTrust Remote Support provides support for multiple platforms such as Windows, Mac, Linux, Android, iOS, Raspberry Pi, Chrome OS and Zebra(Scanners, Handheld Computers, RFID Readers, Interactive Kiosks, and Point-of-Sale Tablets). Access and control any remote computer or device, on or off the network, no VPN required. Support all of your systems over the web, even if they are behind firewalls you don’t control. Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing. This delivers support to end-users and their devices as if technicians were there in-person.
Device Information
Entity | Particulars |
|---|---|
Vendor Name | BeyondTrust |
Product Name | Remote Support |
Type of Device | Hosted |
Collection Method
Log Type | Ingestion label | Preferred Logging Protocol - Format | Log collection method |
|---|---|---|---|
BeyondTrust | BOMGAR | Syslog - KV | CyberHub |
Port Requirements
Source | Destination | Port |
|---|---|---|
BeyondTrust Remote Support | CyberHub | 514 (UDP) |
Device Configuration
To enable syslog messages from the BeyondTrust Appliance,
Log in to the appliance.
Navigate to appliance > Security > Appliance Administration and scroll down to the Syslog section.
Select Legacy BSD format in the Message Format drop down options and enter CyberHub IP address in the Remote Syslog Server.
Click Save
Integration Parameters
Parameters required from customer for Integration.
Property | Default Value | Description |
|---|---|---|
IP Address | BeyondTrust Remote Support interface IP address | Hostname or IP address of the device which forwards logs to the CyberHub |